Employer of record in The Netherlands | Culture

Culture and Holidays in Netherlands

Languages

The Netherlands is a bilingual workplace environment, with Dutch and English used across industries. While Dutch is the official language, English is prevalent in multinational corporations and international business sectors. Workplaces often operate in both languages, depending on the industry and region.

In corporate sectors like IT and finance, English is often the primary language for communication, documentation, and client interactions, especially in international companies.

In government offices and public sector organizations, Dutch is mandated for internal communication and documentation. The Netherlands enforces language policies requiring the use of Dutch in official communications, with provisions for translation services to accommodate non-Dutch speakers.

The manufacturing and retail sectors rely on Dutch for daily operations, especially in labor-intensive industries. Factories, warehouses, and construction sites primarily use Dutch, while management-level communication may include English in international firms.

In customer service, language use depends on clientele. Dutch is common for domestic support, while many companies also hire English speakers to cater to international customers.

Workplace norms and professional etiquette

Dutch workplace culture emphasizes egalitarianism, directness, and a blend of informality with professionalism. Understanding these cultural nuances is essential for effective professional interactions in the Netherlands.

Workplace hierarchy and authority

Dutch organizations often have flat structures where decision-making is collaborative. Respect for colleagues is paramount; employees are encouraged to contribute ideas and engage in open dialogue. Addressing colleagues by their first names is customary and reflects the importance placed on equality in Dutch business culture.

Email and phone etiquette

Business communications in the Netherlands are informal yet respectful. Emails typically begin with friendly greetings and may include brief personal notes to build rapport. Clarity and directness are valued. Phone conversations often start with casual chat before transitioning to business topics, aligning with the cultural emphasis on building personal connections.

Meeting etiquette and punctuality

Punctuality is important in Dutch business settings; arriving on time is a sign of respect. Meetings usually start with light conversation before addressing the agenda. Face-to-face meetings are appreciated for fostering collaboration, and decisions are often made through consensus.

Professional dress code

Attire in Dutch workplaces tends to be smart casual, such as slacks, collared shirts, skirts, and blouses. However, industries like finance and law favor more conservative dress like ties, tailored suits, and blazers. The Dutch tend to avoid anything that may be considered “flashy,” such as expensive jewelry, bold colors, or eye-catching accessories. They favor practicality and may arrive to work in clothes adapted for weather or commuting conditions like bicycling.

National holidays

Dutch law does not legally mandate any public holidays where employers must give workers leave or compensate them via overtime pay. However, many collective labor agreements (CAOs) outline statutory days off and overtime rates. These holidays usually include those listed below.

• Jan. 1: New Year’s Day
• Easter Monday
• Apr. 27: King’s Day
• Ascension Day
• Whit Monday
• Dec. 25: Christmas Day
• Dec. 26: Tweede Kerstdag (Boxing Day)

Most employers also give leave on Liberation Day (May 5) every five years.

As your EOR provider in the Netherlands, we can help you draft compliant employment contracts and ensure your workers receive the necessary leave.