Culture and Holidays in Laos

Languages

Laos recognizes Lao as its official language, with various ethnic languages, French, and English spoken by small percentages of the population by small percentages of the population. 

Lao dominates corporate settings, and basic English is spoken in major tourist hubs and may be spoken in the education sector.  

In customer service, language use depends on the clientele. Lao is common for domestic customer support, while many companies also hire speakers of English, French, and indigenous languages to cater to diverse customers.

Workplace norms and professional etiquette

Laos’s workplace culture blends a respect for structure and professionalism with a strong emphasis on community and open communication. Modern organizations in Laos value approachability, teamwork, and flexibility, especially in dynamic sectors such as hydropower and textiles.

Workplace hierarchy and authority

While companies maintain clear reporting lines, employees are encouraged to contribute ideas and collaborate across teams. Decision-making may be consensus-driven in progressive workplaces, though senior leadership retains strategic control. 

Email and phone etiquette

Business communication is typically professional and courteous. Emails begin with polite greetings and use formal language, while phone calls are respectful and often include brief pleasantries before addressing business topics.

Meeting etiquette and punctuality

Meetings are expected to begin on time, with a structured agenda. Punctuality is valued. Informal conversation at the start is common and helps foster rapport. Contributions from all attendees are encouraged.

Professional dress code

Traditional industries such as banking may require business formal attire. In contrast, start-ups and tech firms often adopt business casual or smart casual dress codes, especially in hybrid and remote environments.

National holidays

Employees are entitled to several national holidays. 

• Jan. 1: New Year’s Day
• Mar. 8: International Women’s Day
• Apr. 14–16: Lao New Year (Pi Mai)
• May 1: Labour Day
• Jun. 1: Children’s Day
• Jul. 20: Lao Women’s Union Day
• End of Buddhist Lent
• Nov. 15: That Luang Festival
• Dec. 2: National Day 

Employees may also receive local or sector-specific holidays depending on their region or industry. Bridging days are sometimes granted when holidays fall near weekends.

Employees who work on public holidays are entitled to compensatory time off or additional pay, as regulated by Laos’s labor law and collective agreements. Standard rates apply on make-up days unless stated otherwise in employment terms.